Description

You will manage Viber's Zendesk system and optimize our support processes, including managing workflows, triggers, routing, and reporting. In this role you will lead technical projects, translate business needs into clear requirements, and configure integrations using APIs and webhooks. You will work closely with Product, Engineering, DevOps, and Support teams, and also lead the development of our AI Agent in the conversational AI domain. Requirements: deep experience configuring Zendesk, technical understanding with code reading ability, basic SQL knowledge and experience working with REST APIs, and fluent English. Experience with Russian, B2C, or Support Operations is an advantage. Location: Ramat Gan · Remote work · Department: Support To apply: On the company website, via the button below

Details

Location

Ramat Gan