Description

Escalation Engineer in the Customer Success division at Rapyd, a company developing global payment solutions and Fintech technologies. The role includes managing critical production incidents, working with APIs and SQL to identify and handle complex technical issues, sharing knowledge with internal teams and customers, and conducting deep analysis of transaction processes to identify design gaps. Required: 1-2 years of experience in technical support or similar Customer Success roles, ability to work with logs and complex system architecture, high motivation for problem-solving, and excellent communication skills. Advantageous: experience in the FinTech field and familiarity with Jira and Confluence. Location: Tel Aviv · Full-time · Department: Customer Success To apply: On the company website, via the button below

Details

Location

Tel Aviv