Description

We are looking for an expert to handle escalated support calls (Tier 2) at Lusha, a B2B platform for customer relationship management. Your role will be to serve as the last line of defense for complex and critical issues that require deep investigation of APIs, integrations, and workflows, as well as coordination with engineering for large-scale solutions. Requirements: more than 3 years of experience in Tier 2 technical support at SaaS companies, very high-level English, and active use of AI tools such as Claude and Zapier. You should be someone who proactively initiates process and documentation improvements, transfers knowledge to the team with a focus on root cause resolution, and knows how to manage priorities and make decisions under pressure. Location: Tel Aviv · Remote work · Full-time · Department: Customer Support To apply: On the company website, via the button below

Details

Location

Tel Aviv