Senior Director of Service Excellence
Description
Senior Director for Gett headquarters' concierge services, responsible for building and scaling a complex service organization including Contact Center, Back-Office operations, and partner quality management. Requirements: 10+ years of experience managing large customer service departments, ability to lead significant organizational changes, consulting expertise in end-to-end process mapping and optimization, and experience managing performance through KPIs. The candidate is expected to lead cross-functional collaboration, establish service standards, and drive initiatives for continuous improvement and automation implementation in a dynamic, high-growth environment. Location: Tel Aviv · Full-time · Department: Customer Experience To apply: On the company website, via the button below
Details
Location
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Location
Tel Aviv
Senior Director of Service Excellence
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