IT Service and Support Manager
Description
IT Service and Support Manager at Cellebrite will be responsible for managing the global support organization across all layers, from field technicians to Business Applications teams, while leading team managers across different sites and time zones. The primary focus is creating an excellent employee experience, managing KPIs and SLAs, leading significant incidents, and absorbing long hours as needed. The position requires at least 5 years of experience managing service desk teams and approximately 7 years of technical support experience in a global environment; deep proficiency in Windows and macOS, Microsoft 365, Salesforce, NetSuite, identity interfaces such as Entra ID and OKTA; and proven ability to work with ITSM systems and data-driven decision making. Location: Petah Tikva · Full-time · Department: Information Technology To apply: On the company website, via the button below
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Petah Tikva
IT Service and Support Manager
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