GCO - Service Continuous Improvement Specialist
Description
Expert in continuous improvement for Cognyte's global customer service, serving law enforcement and security forces worldwide. The role includes case quality audits, KPI monitoring using tools such as Salesforce and Tableau, analysis of trends and recurring issues, and knowledge base updates. Required: 1–2 years of experience in technical support or customer service, practical familiarity with SLA processes and escalations, analytical skills, and a proactive problem-prevention mindset. Location: Herzliya · Remote work · Full-time · Department: Global Customer Operations To apply: On the company website, via the button below
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Location
Herzliya
GCO - Service Continuous Improvement Specialist
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